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Ashley Furniture Homestores Support Ticket - Fredericksburg, Virginia - Bad Product and Bad Response

Ashley Furniture Homestores Support Ticket - Fredericksburg, Virginia

Bad Product and Bad Response - Sonoma - Galaxy

Created By: sridhani's Picture sridhani Last Reply: sridhani's Picture sridhani
Priority Level: [High] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0
Product: Sonoma - Galaxy

I have purchased a Sonoma - Galaxy model reclining leather (so called) sofa and couch along with an extended 5 year warranty (rip off). Turned out that this is not a real leather and a top layer started peeling off making it look ugly and a cheap quality product.

I have read a lot of people having this complaint. While one of the ashley worker acknowledged this as a known problem, the warranty people deny this as a known issue on this model and they sent my request to warehouse (god knows where it is) for them to make a decision on how to address this. I have place this request 4 months ago and am still waiting for a response from them.

Not sure what the response is going to be. But, taking 4 months to get a response is unacceptable.


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